Help Center
Frequently asked questions
Everything you need to know before ordering your cap. Can't find an answer? Contact us.
Shipping & Delivery
How much does shipping cost?+
Shipping is calculated at checkout based on your address. U.S. orders typically ship for a low flat rate; international orders to Canada, the Caribbean, France, and beyond are also supported.
How long does delivery take?+
Orders are processed within 1–2 business days. U.S. delivery typically takes 3–7 business days after shipment. International delivery can take 7–21 business days depending on destination and customs.
Do you ship to Haiti and the Caribbean?+
Yes — we ship internationally including Haiti, the Dominican Republic, Jamaica, the Bahamas, and most of the Caribbean. Customs fees may apply depending on the destination country.
Can I pick up my order locally?+
Yes — local pickup is available in South Florida. Select 'Local Pickup' at checkout and we'll text you at the phone number you provide to coordinate a convenient time and location.
How do I track my order?+
Use the Track Order page with your order number (sent in your confirmation email) and the email you ordered with.
Product & Sizing
What sizes do the caps come in?+
Our caps are one-size-fits-most with an adjustable back strap. They comfortably fit head sizes from roughly 21" to 24".
What is the material?+
Premium structured cotton-blend front panels with embroidered front text and a Haitian flag side patch. Built for daily wear.
Are the colors true to the photos?+
Yes — product photography is shot under neutral studio lighting. Slight variation can occur due to screen calibration, but colors are consistent batch to batch.
Returns & Payment
Can I return or exchange my cap?+
Yes. Unworn caps in original condition can be returned within 14 days of delivery for a refund or exchange. See our Refund Policy for full details.
Is checkout secure?+
Yes. Payments are processed by Stripe over encrypted connections. We never see or store your card details.
What payment methods do you accept?+
All major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and Link — all processed securely by Stripe.
Bulk Orders & Events
Do you offer bulk or wholesale pricing?+
Yes — for 12+ caps we offer discounted pricing for events, organizations, churches, family reunions, and resellers. Reach out via the Contact page (Bulk tab) for a quote.
Can you mix colors in a bundle?+
The 6-pack bundle adds 6 of one color. For mixed colors or large custom orders, please request a bulk quote — we'll handle the mix manually before fulfillment.